CUSTOMER CARE
SHIPPING & DELIVERY
WHERE DO WE DELIVER?
We deliver Australia wide and select countries internationally. For all customers in the UK, USA, Canada and Japan unfortunately we do not currently ship to your area. Please view our Stockist List for your closest boutique.
HOW DO DELIVERIES GET TO ME?
All Australian and International orders will be shipped via TNT.
All packages must be signed for upon delivery so please ensure that you provide your daytime delivery address and contact number.
Please note that we are unable to re-direct orders once they have been dispatched.
WHAT ARE THE DELIVERY TIMES WITHIN AUSTRALIA
Orders received before 2pm AEST will be delivered the following business day in most cases. Bulky items or deliveries to rural/remote locations may take up to 5 business days.
Deliveries are sent during normal business hours between Monday and Friday. Purchases made on weekends and public holidays will be processed on the next business day.
WHAT ARE THE DELIVERY TIMES FOR INTERNATIONAL ORDERS?
International orders will be delivered between 5-10 business days.
CAN I TRACK THE STATUS OF MY DELIVERY ONLINE?
Once your order has been dispatched you will be provided with a TNT tracking number for all shipments that can be traced at http://www.tntexpress.com.au/interaction/asps/trackdtl_tntau.asp
WHAT ARE THE SHIPPING COSTS?
Within Australia AUD $9.95
To New Zealand AUD $25.00
Rest of the World AUD $35.00
WHAT CURRENCY IS USED ON THE SITE?
All product prices are listed in Australian Dollars.
WILL I HAVE TO PAY ANY ADDITIONAL TAXES?
All product prices listed on the site are inclusive of a goods and services tax.
Please be aware that International orders may incur customs or import duty fees when your order arrives. Please contact your local customs office for further information.
RETURNS & EXCHANGES
Merchandise in a saleable condition with all original tags attached may be exchanged or returned for a credit note only. A refund will be given if there is a fault in the garment or it has been damaged during shipping. Returns or exchanges are accepted on goods within 7 days from the date of purchase in Australia. For International purchases you have 7 days to notify shop@maurieandeve.com and return your item(s) from the date you receive the package. Items not received within this period will not be accepted. Items must be in original condition and must not have been worn, altered or washed. All tags must be attached. Shoes must be returned unworn in their original shoebox.
PLEASE NOTE: All markdown items and swimwear are final and cannot be returned for exchange or refund.
Return shipping is payable by the customer and must be sent via a prepaid and traceable method to ensure safe and documented delivery. Maurie & Eve take no responsibility for missing incoming deliveries without proof of delivery. The original shipping charges are not refundable and, if you are exchanging for an alternative item, a shipping charge will be applied.
Refunds will be processed less shipping and duties as soon as possible however please allow up to 2 billing cycles for the refund to appear on your credit card statement.
Credits will be provided for exchanges via a Credit Voucher code which will be issued once return has been approved for credit. This voucher code is redeemable for 3 months after issue on the E-Boutique.
Maurie & Eve reserve the right to deny refunds if the merchandise does not meet our returns policy requirements once assessed.
If you would like to return or exchange your item(s) for any reason, please follow the below returns procedure.
HOW TO RETURN/EXCHANGE
Upon receiving the package, you will find enclosed your purchase, invoice and a Returns Authorisation Form. If for any reason you wish to exchange or return an item it must be returned with the Returns Form and the invoice that comes with your purchase.
Please email shop@maurieandeve.com to obtain a Return Authorization Number (RA Number). Please indicate the reason for the return and if you require an exchange or a refund.
Please return the goods to:
Maurie & Eve
33/14 Polo Ave
Mona Vale NSW 2103
Australia
ENQUIRIES
Please email shop@maurieandeve.com or call +61 (2) 9997 4634 for enquiries relating to the Maurie & Eve E-Boutique.