Customer Service and Warehouse Coordinator
Customer Service & Warehouse Coordinator
We are currently seeking a Customer Service & Warehouse Coordinator to join our head office team in Mona Vale.
As Customer Service & Warehouse Coordinator you will be required to demonstrate the below skillset:
Customer Service- Managing & actioning incoming calls, chats and emails from customers in a timely and effective manner
- Responding, investigating and resolving questions and complex issues from customers and working alongside other departments
- Handling all web-based inquiries via Freshchat
- End-to-end daily management of online returns including; receipt of stock, garment QC, processing and issuing credit notes / refunds / exchanges
- Steaming garments for customer returns
- Improving processes to ensure accuracy and efficiency
- Weekly/Monthly Reporting
Warehouse
- Coordinate warehouse team and their workload
- Scheduling and overseeing the warehouse team to meet demands of the fulfilment centre and manage the flow and quality of work to maximise efficiency and minimise overtime
- Careful packing and processing of online orders with high attention to detail if required
- Assisting with processing incoming shipments into the warehouse; completing accurate stock counts, checking against packing lists and recording and reporting any discrepancies when required
- Accountable for tight inventory management; by conducting regular accurate stock-takes and cycle counts
- Conduct investigations should stock level variances arrive and determine the root cause of these issues