Customer Service Coordinator
Customer Service Coordinator
We are currently seeking a Customer Service & Warehouse Coordinator to join our head office team in Mona Vale.
As Customer Service & Warehouse Coordinator, you will be required to demonstrate the below skillset:
About the role
Based in our Head Office in Mona Vale, we have an exciting new opportunity for a passionate Customer Service & Warehouse coordinator to join our team.
- Managing & actioning incoming calls, chats and emails from customers in a timely and effective manner
- Responding, investigating and resolving questions and complex issues from customers and working alongside other departments
- Handling all web-based inquiries via Freshchat
- End-to-end daily management of online returns including; receipt of stock, garment QC, processing and issuing credit notes / refunds / exchanges
- Steaming garments for customer returns
- Improving processes to ensure accuracy and efficiency
- Weekly/Monthly Reporting
- Coordinate warehouse team and their workload
- Scheduling and overseeing the warehouse team to meet demands of the fulfilment centre and manage the flow and quality of work to maximise efficiency and minimise overtime
- Careful packing and processing of online orders with high attention to detail if required
- Assisting with processing incoming shipments into the warehouse; completing accurate stock counts, checking against packing lists and recording and reporting any discrepancies when required
- Accountable for tight inventory management; by conducting regular accurate stock-takes and cycle counts
- Conduct investigations should stock level variances arrive and determine the root cause of these issues
About you
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Highly motivated with great attention to detail
- Ability to multi-task, organise, and prioritise work
- Eager to learn & works well as part of a team
- Strong problem solving skills and ability to take initiative
- Experience with Google Apps & Microsoft Office
What's in it for you?
- Clothing allowance
- Day off for your birthday
- Health and well being initiatives