Customer Service Representative

We are currently searching for an enthusiastic and results-driven, full-time Customer Service Representative to join our Head Office in Mona Vale
January 2022 start

Key Responsibilities

  • Managing & actioning incoming calls, chats and emails from customers in a timely and effective manner
  • Responding, investigating and resolving questions and complex issues from customers and working alongside other departments
  • Handling all web-based inquiries via Freshchat
  • End-to-end daily management of online returns including; receipt of stock, garment QC, processing and issuing credit notes / refunds / exchanges
  • Assisting with processing incoming shipments into the warehouse; completing accurate stock counts, checking against packing lists and recording and reporting any discrepancies when required
  • Improving processes to ensure accuracy and efficiency
  • Steaming garments for customer returns
  • Assist on photoshoots, with styling, casting and calling in accessories
  • Social media management- Facebook tagging, DM’s, comments, likes and tagged images, Foursixty
  • Website maintenance
  • Careful packing and processing of online orders with high attention to detail if required

The Candidate

  • Professional and friendly approach
  • Highly organised
  • Confident communication skills - Written and verbal
  • Highly motivated with a can do attitude

Whats in it for you?

  • Clothing Allowance
  • Day off for your birthday
  • Family and Friends staff discount
  • Great team culture

To apply, please send your CV with a brief cover letter to