Returns and Exchanges
BLACK FRIDAY / CYBER MONDAY RETURN POLICY
Please note, all items during our Black Friday sale are not eligble for a refund.
If you have purchased a full priced item using either our code or automatic discount, you are eligible to return this for a store credit only.
If an item is in our 'sale' collection and marked final sale this is not able to be returned. These items are considered final sale.
It is up to the customer to read agree to our labels terms prior to purchasing during this period.
Please reach out to our customer care team if you have any questions during this period.
Please note our return processing times are currently delayed due to influx of orders during our Black Friday Sales.
Please allow up to 5-7 business days from the date your return is received at our warehouse for your return to be processed.
We appreciate your patience and understanding during this period lovelies.
Returning Condition -
Item/s must be returned in original condition, unworn, unaltered, unwashed, folded neatly and with their tags attached. If the merchandise returned does not meet these requirements your return will be sent back to you at an additional charge
Full Priced Item Australia / NZ-
Items that have been purchased at full price are eligible for a refund, exchange or store credit when returned to us within 14 days from the date of purchase.
Full Priced items Rest of World -
Items that have been purchased at full price are eligible for a refund or store credit when returned to us within 14 days from the date of purchase.
Promotional items -
All items that are marked as "promotional" on our website during a promotional sale are eligible for a Store Credit only.
Please note, we do not refund or credit the cost of shipping.
Credits are valid for 3 years from the date of issue. We strictly do not offer refunds on any Sale items purchased online unless deemed faulty.
Final sale items -
All products marked down and tagged with "final sale" have a strict no returns policy. These items are not eligible for a return, exchange or refund.
All purchases of earrings are final sale. We do not accept returns on these items due to hygiene reasons. Other jewellery such as necklaces, bracelets, bangles and rings may be eligible for returns provided they meet the return conditions.
Swimwear can be returned if it is unworn, and in its original condition with all tags and hygiene protection stickers attached. Returns will not be accepted if the protective hygiene strip is removed or altered. Please note underwear must be worn when trying on swimwear for hygiene reasons, if for any reason there are markings on the swim these will be sent back to you.
Please try on shoes on soft surfaces before wearing them. We will not accept shoes with sole markings or scratches. Ensure shoes are returned with their original packaging.
Faulty Returns -
We hope you never receive a faulty item and are so sorry to hear you may have. We understand this is really disappointing. Please email us within 7 days of receiving our order. We require your order number, images of the fault and a small description to email@example.comIf something you ordered has a minor fault, we will assist to organise a replacement or a repair. If your garment is deemed to have a major fault you have the option of a replacement, refund or credit note.
Return shipping -
All customers are liable for their return shipping costs. Maurie and Eve is not responsible for any missing incoming deliveries/returns. We recommend using registered post for all returns so you are able to track your parcel.
How to lodge a return
Our returns process is super quick and easy!
To return your item/s, please click here and follow the prompts.
Once you have processed your return online, please ship this back with registered post to our returns address. Our team will endeavour to process all returns within 5-7 business days.