Please find below some of our most Frequently Asked Questions.

If your question isn't answered here, please don't hesitate to contact our Customer Care team - we'd love to hear from you!

Orders

Do You Have a Store?

Maurie and Eve does not have a physical store - we stock exclusively online.

However, our warehouse is based in Mona Vale, NSW and you are more than welcome to come to our Warehouse to try items on or pick up your online order. 

We recommend contacting our Customer Care team at shop@maurieandeve.com or on 02 9997 2693 so they can ensure a Team Member is available to assist you!

How Do Pre-Orders Work?

Selected products will be available for Pre-Order seasonally.

The expected delivery period will be noted in the description of the Product.

Please familiarise yourself with the following Pre-Order terms before completing your purchase:

- At the time you place your order, you will be required to pay the full RRP to secure your Pre-Order

- Due to the pre-sale nature of such transactions, you should expect a delayed period between the purchase of the product & the actual delivery of the product.

- Delivery dates are subject to change & our Customer Care Team will be in touch should there be any unexpected delays with your order.

- Standard return & exchange policies apply to all pre-orders.

Important: Delivery will be delayed on all items in the order until the pre-order style is ready to be dispatched. If you wish for your items to be sent separately please place seperate orders or reach out to Customer Care Team to process an additional shipping fee.

Can I Edit / Cancel my order?

Once your Order has been placed, you may give us a call or email us to edit or cancel your order. If your order has been dispatched however, we are not able to cancel or refund you.

If your order has been dispatched from our warehouse, please wait until you receive it; you then can request a return via our Return Portal.

Unfortunately orders placed during sale or promotional periods such as Black Friday / Boxing Day Sale cannot be cancelled once placed.

Will I have to pay Duties & Tax?

Domestic Orders (Australia & NZ)

All product prices listed on the site are inclusive of a goods and services tax.

International Orders

Please be aware that International Orders may incur customs/ import duty fees, or additional taxes when your order arrives. It is the customer's responsibility to pay these additional costs. Please Note: Any duties and taxes paid are not eligible to be reimbursed by Maurie + Eve.

If you chose not to accept your delivery, or pay these fees, and have your order sent back to Maurie + Eve those addtional shipping costs will be deducted from your final refund . For further information on potential import fees, please contact your local customs office prior to placing order.

How Can I Use a Store Credit / Promo Code?

Once you all desired items have been added to cart, click the "CHECKOUT' button. 

Once you are here, please use the desired field to enter your GIFT CARD, PROMO CODE or CREDIT NOTE. 

Make sure you hit 'APPLY' before moving onto the next phase of the checkout process. 

How does your sizing work?

As we are an Australian company, all of our sizing is displayed in Australian sizing standards.

Please refer to our Size Chart or the "sizing and fit" tab under the product description to assist you with any necessary size conversions.

Our size chart is only a guide, if you fall in-between sizes the right size for you will depend on your body shape, height and how loose or tight you like to wear your clothes.

For more specific garment measurements and assistance with sizing, please email our Customer Care Team at shop@maurieandeve.com and they will be able to assist you further.

Please Note: Measurements on the Size Chart refer to your body, not the garment.

Shipping

What Are Your Shipping Options?

Deliveries are sent during our normal business hours, between 9am - 5pm Monday to Friday. Orders placed before 2pm will be sent the same day.

Please Note: Dispatch Times are subject to change . Orders placed on weekends and Public Holidays will be processed on the next business day. Orders placed during a promotional period will be processed within 2-3 business days.

Domestic Orders (Australia & New Zealand)

Free standard delivery for orders over $150AUD

Orders under $150

Australia Post Regular - 7 to 14 business days ($12.00 AUD)

Australia Post Express - 5 to 10 business days ($15.00 AUD)

Please refer to the Australia Post website for accurate delivery times.

International Orders

United States

Free delivery for orders over $200AUD

Orders under $200

DHL Express - 3 to 5 business days, pending there are no delays ($20 AUD)

Rest of World

DHL Express - 3 to 5 business days, pending there are no delays ($40+ AUD)

Please refer to the DHL website for accurate delivery times.

Same Day Delivery

Sydney Metro customers who order before 10am are eligible for same day courier

Flash Couriers - Please allow up to 5 hours for your order to be delivered to you from time of dispatch ($50 AUD)

Do you ship worldwide?

Yes - Maurie and Eve ship worldwide. However, we are currently unable to ship to Russia.

Payment

What Currency Do You Use?

All product prices are listed in Australian Dollars.

If you are in the United States of America or New Zealand prices will be listed in USD or NZD.

What Payment Methods Do You Accept?

Maurie and Eve offer the following Payment Methods;

CREDIT CARD

LAYBUY

PAY PAL

AFTERPAY

ZIP PAY

KLARNA

APPLE PAY

GOOGLE PAY

Returns

What is your Return Policy?

Full Priced Items

Full Priced Items are eligible for return for either a Refund or Store Credit. Item/s must be returned within 21 days of receiving in original condition, unworn, unaltered, unwashed and with their tags attached. If items are returned despite these conditions, your return will be sent back to you at an additional charge. Please Note: Items purchased using the M+E Welcome Discount are still considered Full Priced Items are are eligible as per the above.

Promotional Items

Full Priced Items that are purchased during a promotional sale using a coupon code or automatic discount applied at checkout eg. Black Friday, Cyber Monday, VOSN etc. are eligible for return for a Store Credit only. Store Credit is valid for (3) Years from date of issue.

Sale Items

All Sale Items are NOT eligible for return, no exceptions apply. This includes return for an Exchange or Store Credit.

Are Returns Free?

No, returns are payable by the customer. 

M+E is not responsible for missing incoming deliveries. 

We recommend using registered post to track your parcel. 

What if I receive a Faulty Item?

We hope you never receive a faulty item and are so sorry to hear you may have, we understand this is really disappointing.

So we are able to best assist you please email your order number, images of the fault and a small description to shop@maurieandeve.com

If something you ordered has a minor fault, we will assist to organise a repair.

If your garment is deemed to have a major fault you have the option of a replacement, credit note, or refund.