frequently asked questions

What are the terms of use for gift vouchers?

  • All gift vouchers are valid for 3 years from the issue date unless stated otherwise.
  • They are re-deemable only through Maurie & Eve online boutique: 
  • Gift vouchers are non-transferable and cannot be exchanged or returned.
  • They cannot be exchanged for cash or used in any other way than originally intended.
  • All items purchased using a gift voucher are subject to the standard store policies as outlined under 'Customer Care' and 'Terms & Conditions'.
  • A store credit will be provided for any returned items purchased using a gift voucher.
  • Maurie & Eve will not be responsible for any gift vouchers that are lost, stolen, destroyed or used without permission.
  • Promotion codes cannot be used in the purchase of gift voucher/s.
  • A gift voucher cannot be used to buy another gift voucher.

How do 'pre-orders' work?

Only selected products will be available for Pre-Order seasonally. The expected delivery period will be noted in the description of the Product on our E-Boutique. Please familiarise yourself with the following Pre-Order terms before completing your purchase:

  • At the time you place your order, you will be required to pay the full RRP to secure your Pre-Order
  • Due to the pre-sale nature of such transactions, you should expect a delayed period between the purchase of the product & the actual delivery of the product. Delivery dates are subject to change & our customer care team will be in touch should there be any unexpected delays with your order.
  • Standard return & exchange policies apply to all pre-orders. 


PLEASE NOTE: If you wish to place an order for a pre-order item and in stock item, delivery will be delayed until all items on the order are in stock to be dispatched. If you wish for your items to be sent separately please place seperate orders or reach out to Customer Care to process an additional shipping fee

Where do we deliver?

We deliver world wide.

Unfortunately we are currently unable to deliver to Russia.

How do deliveries get to me?

All Australian orders will be shipped via Australia Post and International orders will be shipped via  DHL Express. All Orders placed before 3pm are shipped out that same day.

Packages should be signed for upon delivery so please ensure that you provide your daytime delivery address and contact number.

Please note that we are unable to re-direct orders once they have been dispatched.

What are the delivery times within Australia

Orders received before 3pm AEST will be shipped that day from our warehouse in Mona Vale NSW 2103

Australia Post Regular - please see the Australia Post website for accurate delivery times.

Australia Post Express - in most cases next day delivery for metro areas. Please refer Australia Post website for delivery for accurate delivery times.

Deliveries are sent during normal business hours between Monday and Friday. Purchases made on weekends and public holidays will be processed on the next business day.

What are the delivery times for international orders?

Please allow up to 5 business days for your DHL Express parcel to reach you.


What are the shipping costs?

FREE SHIPPING on AU orders over $150

Within Australia - Australia Post Regular - $12 flat rate for orders under $150

Within Australia - Australia Post Express - $15 flat rate

To New Zealand AUD $30.00 flat rate for all orders 

To the US AUD $40 flat rate for all orders

All other international shipping is calculated based on your location and will vary.

What currency is used on the site?

All product prices are listed in Australian Dollars.

Will i have to pay any additional taxes?

All product prices listed on the site are inclusive of a goods and services tax.

Please be aware that International orders may incur customs or import duty fees when your order arrives. Please contact your local customs office for further information.