frequently asked questions

What are the terms of use for gift vouchers?

  • All gift vouchers are valid for 1 year from the issue date unless stated otherwise.
  • They are re-deemable only through Maurie & Eve online boutique: http://www.maurieandeve.com/e-boutique.html
  • Gift vouchers are non-transferable and cannot be exchanged or returned.
  • They cannot be exchanged for cash or used in any other way than originally intended.
  • All items purchased using a gift voucher are subject to the standard store policies as outlined under 'Customer Care' and 'Terms & Conditions'.
  • A store credit will be provided for any returned items purchased using a gift voucher.
  • Maurie & Eve will not be responsible for any gift vouchers that are lost, stolen, destroyed or used without permission.
  • Promotion codes cannot be used in the purchase of gift voucher/s.
  • A gift voucher cannot be used to buy another gift voucher.

How do 'pre-orders' work?

Only selected products will be available for Pre-Order seasonally. The expected delivery period will be noted in the description of the Product on our E-Boutique. Please familiarise yourself with the following Pre-Order terms before completing your purchase:

  • At the time you place your order, you will be required to pay the full RRP to secure your Pre-Order
  • Due to the pre-sale nature of such transactions, you should expect a delayed period between the purchase of the product & the actual delivery of the product. Delivery dates are subject to change & our customer care team will be in touch should there be any unexpected delays with your order.
  • Standard return & exchange policies apply to all pre-orders. 

Where do we deliver?

We deliver world wide. 


How do deliveries get to me?

All Australian orders will be shipped via Sendle and International orders will be shipped via DHL Express. All Orders placed before 3pm are shipped out that same day.

Unfortunately we do not ship to Australian PO boxes

Packages must be signed for upon delivery so please ensure that you provide your daytime delivery address and contact number.

Please note that we are unable to re-direct orders once they have been dispatched.


What are the delivery times within Australia

 Orders received before 3pm AEST will be shipped that day.


Delivery times with Sendle may vary. We send our parcels from our warehouse in Sydney - please refer to Sendles website for delivery times within Australia.

https://try.sendle.com/delivery-estimator


Deliveries are sent during normal business hours between Monday and Friday. Purchases made on weekends and public holidays will be processed on the next business day.


What are the delivery times for international orders?

Please allow up to 5 business days for your DHL Express parcel to reach you.


 

What are the shipping costs?

Within Australia $12 flat rate for all orders 

To New Zealand AUD $20.00 flat rate for all orders 

To the US AUD $25 flat rate for all orders

All other international shipping is calculated based on your location and will vary.


What currency is used on the site?

All product prices are listed in Australian Dollars.


Will i have to pay any additional taxes?

All product prices listed on the site are inclusive of a goods and services tax.

Please be aware that International orders may incur customs or import duty fees when your order arrives. Please contact your local customs office for further information.