Please find below some of our most Frequently Asked Questions.

If your question isn't answered here, please don't hesitate to contact our Customer Care team - we'd love to hear from you!

Orders

Do You Have a Store?

Yes, we now have a Pop-up store in Freshwater.
Please note, we have a more limited range of our stock available in store. If you have any questions, please email freshwater@maurieandeve.com

Address: 26 Lawrence St, Freshwater, 2096, NSW

Our Head office is also based in Mona Vale, NSW and we offer pick up from our warehouse from Monday - Friday 9am-4pm.
Please note this is strictly for pick up only. We do not allow try ons at this location.

We recommend contacting our Customer Care team at shop@maurieandeve.com or on 02 9997 2693 so they can ensure a Team Member is available to assist you!

Can I Edit / Cancel my order?

Once your Order has been placed, you may give us a call or email us to edit or cancel your order. If your order has been dispatched however, we are not able to cancel or refund you.

If your order has been dispatched from our warehouse, please wait until you receive it; you then can request a return via our Return Portal.

Unfortunately orders placed during sale or promotional periods such as Black Friday / Boxing Day Sale cannot be cancelled once placed.

Will I have to pay Duties & Tax?

Domestic Orders (Australia & NZ)

All product prices listed on the site are inclusive of a goods and services tax.

International Orders

Please be aware that International Orders may incur customs/ import duty fees, or additional taxes when your order arrives. It is the customer's responsibility to pay these additional costs. Please Note: Any duties and taxes paid are not eligible to be reimbursed by Maurie and Eve.

If you choose not to accept your delivery, or pay these fees, and have your order sent back to Maurie and Eve those additional shipping costs of $68AUD will be deducted from your final refund . For further information on potential import fees, please contact your local customs office prior to placing order.

How Can I Use a Store Credit / Promo Code?

Once you all desired items have been added to cart, click the "CHECKOUT' button. 

Once you are here, please use the desired field to enter your GIFT CARD, PROMO CODE or CREDIT NOTE. 

Make sure you hit 'APPLY' before moving onto the next phase of the checkout process. 

How does your sizing work?

As we are an Australian company, all of our sizing is displayed in Australian sizing standards.

Please refer to our Size Chart or the "sizing and fit" tab under the product description to assist you with any necessary size conversions.

Our size chart is only a guide, if you fall in-between sizes the right size for you will depend on your body shape, height and how loose or tight you like to wear your clothes.

For more specific garment measurements and assistance with sizing, please email our Customer Care Team at shop@maurieandeve.com and they will be able to assist you further.

Please Note: Measurements on the Size Chart refer to your body, not the garment.

How Do Pre-Orders Work?

Selected products will be available for Pre-Order seasonally.

The expected delivery period will be noted in the description of the Product.

Please familiarise yourself with the following Pre-Order terms before completing your purchase:

- At the time you place your order, you will be required to pay the full RRP to secure your Pre-Order

- Due to the pre-sale nature of such transactions, you should expect a delayed period between the purchase of the product & the actual delivery of the product.

- Delivery dates are subject to change & our Customer Care Team will be in touch should there be any unexpected delays with your order.

- Standard return & exchange policies apply to all pre-orders.

Important: Delivery will be delayed on all items in the order until the pre-order style is ready to be dispatched. If you wish for your items to be sent separately please place seperate orders or reach out to Customer Care Team to process an additional shipping fee.

Shipping

What Are Your Shipping Options?

Deliveries are sent during our normal business hours, between 9am - 5pm Monday to Friday. Orders placed before 2pm will be sent the same day.

Please Note: Dispatch Times are subject to change . Orders placed on weekends and Public Holidays will be processed on the next business day. Orders placed during a promotional period will be processed within 2-3 business days.

Domestic Orders (Australia & New Zealand)

Free standard delivery for orders over $200AUD
*Please note we do not offer free shipping during EOFY sale

Orders under $200

Australia Post Regular - 7 to 14 business days ($12.00 AUD)

Australia Post Express - 5 to 10 business days ($15.00 AUD)

Please refer to the Australia Post website for accurate delivery times.

International Orders

United States

Free delivery for orders over $200USD
*Please note we do not offer free shipping during EOFY sale

Orders under $200USD

DHL Express - 3 to 5 business days, pending there are no delays ($30 AUD)

Rest of World

DHL Express - 3 to 5 business days, pending there are no delays ($40+ AUD)

Please refer to the DHL website for accurate delivery times.

Same Day Delivery

3hr Delivery 
3hr Delivery is available for customers based in Sydney. Price is subject to your postcode and calculated at checkout. 
Order by 2pm Monday-Friday for delivery within 3 hours. 

Same Day Delivery 
Same day Delivery is available for customers based in Sydney. Price is subject to your postcode and calculated at checkout. 
Order by 11am Monday-Friday for delivery on the same day. 

*If you place your order past the cut off times, it will be scheduled for delivery next business day.

Please note, if you are unreachable at your delivery address there will be an additional charge for redelivery.

Do you ship worldwide?

Yes - Maurie and Eve ship worldwide. However, we are currently unable to ship to Russia.

How long will it take to receive my order?

Please click here to review our order delivery time frames within Australia and World wide.

Returns

What is your Return Policy?

Returning Condition -
Item/s must be returned in original condition, unworn, unaltered, unwashed, folded neatly and with their tags attached. If the merchandise returned does not meet these requirements your return will be sent back to you at an additional charge

Full Priced ItemAustralia / NZ-
Items that have been purchased at full price are eligible for a refund, exchange or store credit when returned to us within 14 days from the date of purchase.

Full Priced items Rest of World -Items that have been purchased at full price are eligible for a refund or store credit when returned to us within 14 daysfrom the date of purchase.

Promotional items -
All items that are marked as"promotional"on our website during a promotional sale are eligible for a Store Credit only.
Please note, we do not refund or credit the cost of shipping.
Credits are valid for 3 years from the date of issue. We strictly do not offer refunds on any Sale items purchased online unless deemed faulty.

Final sale items -
All products marked down and tagged with"final sale"have a strict no returns policy. These items are not eligible for a return, exchange or refund.

Swimwear and Earrings -
Due to Hygiene reasons, we do not at all accept returns for earrings or swimwear.

Shoes -
Please try on shoes on soft surfaces before wearing them. We will not accept shoes with sole markings or scratches. Ensure shoes are returned with their original packaging.

Faulty Returns -
We hope you never receive a faulty item and are so sorry to hear you may have. We understand this is really disappointing. Please email us within 7 days of receiving our order. We require your order number, images of the fault and a small description to shop@maurieandeve.comIf something you ordered has a minor fault, we will assist to organise a replacement or a repair. If your garment is deemed to have a major fault you have the option of a replacement, refund or credit note.

Am I to Pay for my Return shipping?

Australian and International

All customers are liable for their return shipping costs.
Maurie + Eve is not responsible for any missing incoming deliveries/returns.
We recommend using registered post for all returns so you are able to track your parcel. 

What if I receive a Faulty Item?

We hope you never receive a faulty item and are so sorry to hear you may have, we understand this is really disappointing.

So we are able to best assist you please email your order number, images of the fault and a small description to shop@maurieandeve.com

If something you ordered has a minor fault, we will assist to organise a repair.

If your garment is deemed to have a major fault you have the option of a replacement, credit note, or refund.

Can I drop my return off to your Mona Vale Head Office?

Yes, you are more than welcome to drop your Return off to our Mona Vale head office instead of posting it.
Please note this is our Head office so this is strictly a drop off or pick up service only.

Please ensure you have completed the Online Return Portal process before arriving with your return. We also recommend emailing us at shop@maurieandeve.com or calling us on 02 9997 2693 so our Customer Care Team can alert our Returns Team of your drop off.

HOW WILL I BE REFUNDED/ CREDITED?

Once your Return has been received back at our Head Office, it will be undergo a Quilty Control Review and once it is been cleared it will be processed within 5-7 business Days by our Return Team. You will be alerted via email when your item has been received, and again once it has been processed.

You will receive your Refund or Store Credit for the purchase price directly onto the original method of payment used for your purchase. If you paid with a Gift Card, or Store Credit you will be refunded onto the same Gift Card/ Store Credit that you used, and you will be able to re-use the original unique code towards your next purchase. 

Please Note: All Store Credits and Refunds exclude any Shipping and Handling Costs

Do you offer exchanges

Yes, here at Maurie and Eve we offer exchanges but only to our Australia and NZ customers. We do not offer exchanges Internationally.
Thank you for your understanding.

Why wont my Return Process?

We are sorry to hear you are having trouble processing your return, there are three reasons your return may not be processing:

1. Your order is now outside of our strict 14 Day Return Policy and no longer eligible for a return

2. The item/s you are trying to return were Sale Items and are not eligible for a return

3. You have entered your Order Number or Email Address incorrectly

Payment

What Currency Do You Use?

All product prices are listed in Australian Dollars.

If you are in the United States of America or New Zealand prices will be listed in USD or NZD.

What Payment Methods Do You Accept?

Maurie and Eve offer the following Payment Methods;

CREDIT CARD

LAYBUY

PAY PAL

AFTERPAY

ZIP PAY

KLARNA

APPLE PAY

GOOGLE PAY