SERVICES COST DELIVERY CARRIER
Sydney Metro Only: Same Day Delivery (order before 1pm) $35 - $50 Same Day Flash Couriers
Australia: Standard Shipping FREE
Orders over $150 AUD

$12
Orders under $150 AUD
1-3 days Australia Post
Australia: Express Shipping $15 1-2 Business Days Australia Post
Australia: Express Shipping (rural areas) $15 3-5 Business Days Australia Post
Australia: Click & Collect - Mona Vale FREE Same Day Australia Post
New Zealand: Standard Shipping FREE
Orders over $150

$15
Orders under $150
6-10 Days Australia Post
New Zealand: Express Shipping $18 2-4 Days Australia Post
US: Express Shipping FREE
Orders over $200 USD

$20
Orders under $200 USD
3-6 Business Days DHL Express
UK: Express Shipping $40 3-6 Business Days DHL Express
Rest of World: Express Shipping $40+ 3-6 Business Days DHL Express

Processing Times

Orders are processed 9am - 2pm Monday through Friday, and are shipped within 24 hours of placement - excluding weekends and public holidays. If your order is placed on a weekend or public holiday, it will be shipped the following business day. Please note a 1-2 day processing and shipping delay may occur during promotional periods.

Same Day Courier

We offer a same day shipping service to customers located in the Sydney metro area. If your address is valid to select our same day service it will appear as an option in the checkout.

The cut off time for same day shipping is 12pm and orders will be delivered that same day before 5pm. If you place your order with same day shipping after 12pm, it will be scheduled for delivery next business day.

Please note, if you are unreachable at your delivery address there will be an additional charge for redelivery.

Warehouse Pick Up

You are able to collect your order up from our warehouse located in Mona Vale, NSW 2103 from 10am - 4pm Monday to Friday. You will receive an email notification once your order is ready to be collected. If you are no longer able to collect your order please call our Customer Service Team on 02 9997 2693 to arrange a postage payment, and your order will be posted out to you.

International Orders

Maurie and Eve ships worldwide (excluding Russia). Unfortunately we are unable to ship Internationally to PO Boxes.

United States

Orders over $200USD receive FREE SHIPPING
Orders under $200USD will be charged a $20AUD flat rate

All other International countries
Shipping prices vary, from $40+ AUD

Duties and Taxes

All international orders are sent DDU (Delivery Duties Unpaid).

Any duties or taxes are the responsibility of the customer. In instances where the duties and taxes are refused and the parcel is returned to Maurie and Eve a return shipping fee will be deducted from the refund amount. For further information, please contact your local customs office prior to placing order.

 

Australia Post Delivery Times

Please see the Australia Post website here for accurate delivery times.

 

Tracking Your Order

Once your order has been dispatched you will be provided with a tracking number via email that can be traced.

Australian and New Zealand customers can track their order here, and International Customers can track their order here

 

Need Help?

Email: shop@maurieandeve.com
Phone +61 2 9997 4634

Visit our contact us page

 

How can we help?

FAQ's

I haven't received my order?

If you have received your dispatch email and still have not received your order, please use your tracking number to track your order.

If you haven't received a dispatch email, please visit our Contact page with your order number (eg. #AU1234) and we can investigate this for you.

Can I change or cancel my order?

If you need to change or cancel your order please contact us straight away.

We unfortunately cannot make any changes or cancel your order after it has left our premises. We pack and ship orders daily so cannot guarantee your requests can be made.

Has my order been shipped yet?

Once your order is dispatched from our warehouse, you will receive an email from us confirming that your order is on its way & provide you will the tracking information.

How can I track my order?

When your order leaves our warehouse you will be notified via email with a tracking number.

Australia & New Zealand

Australia Post

International

DHL

What if something arrives damaged or faulty?

Please contact us within 7 days to report the issue and we will replace, refund or fix in accordance with Australian Consumer Laws.

Can you mark my international order as a gift?

We are unable to label a parcel incorrectly to avoid customs & duties charges, sorry. This is because if the declaration form is found to be incorrect both parties may be liable for financial penalties or prosecution.